IMPORTANT ANNOUNCEMENT -
Terms & Conditions
Please read these T&Cs carefully before purchasing. By purchasing with Roopie’s Rainbow you are agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You are welcome to print or store these terms for your own records.
Roopie’s Rainbow own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Roopie’s Rainbow website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Roopie’s Rainbow you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
All Roopie’s Rainbow products are handmade, and as a result a small variation is sizing is to be expected. Organic cotton products are prone to fading due to the nature of the fabric. Similarly, the pattern on each product will vary depending on how the fabric is cut. Jersey stretches with wear, so the fit of the item will become slightly looser. Some shrinkage from washing is to be expected.
We recommend washing your products on a gentle cycle at 30 degrees and avoiding tumble drying the products to ensure their longevity. Reshape whilst damp.
When undoing snaps, pull from the snap rather than fabric. This will help prevent any damage to the fabric.
Due to differences between computer/device screens and settings, fabric colours may not exactly match the photos on this website.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-
PayPal is our only payment method. You can pay with your PayPal account or by card through that system. To pay by card, you do not need to have an account with PayPal to purchase.
Any contract for purchases made through the website will be with Roopie’s Rainbow. Roopie’s Rainbow must receive payment of the whole of the price for the goods that you order before your order can be accepted and the contract formed.
Once payment has been received Roopie’s Rainbow will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Roopie’s Rainbow’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Please allow up to 3 weeks for your order to be shipped. During busier periods, such as the run up to Christmas, please allow longer periods. If there is a delay with your order, Roopie’s Rainbow will advise you as soon as possible.
Roopie’s Rainbow posts orders via Royal Mail. Postal costs are as follows: First Class £4.95, Second Class £2.95. Free for orders over £100.
Free shipping is within the UK and will be sent 2nd Class. International orders will need to pay the difference.
International shipping will cost more and is calculated based on destination. Please contact us for a quote.
Should your order not arrive, please contact Roopie’s Rainbow. A full refund or a replacement will be offered once 15 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item we do accept returns for a full refund less the original cost of postage.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing (email is fine) detailing your name, address, order number, order date and what you would like to return. We will then process your return and supply you with the return address.
We would be grateful if you would return your items via recorded or tracked post. This is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. At the very least you should get proof of posting (free from the Post Office).
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility, return postage will be paid by Roopie’s Rainbow.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Roopie’s Rainbow; in this case, please refer to the returns section of this document.
Seconds are excluded from the returns policy and are sold as seen.
© Roopie’s Rainbow 2016
Terms & Conditions